Advisories
Nine Minds Automates Huntress Incident Reporting to AlgaPSA Tickets in Days
Nine Minds leveraged the Huntress API to convert incident reports into AlgaPSA tickets within days, streamlining ticket creation for incident response teams. The integration demonstrates how to bridge Huntress Platform One with ticketing systems for faster remediation. Defenders can replicate the approach to reduce manual effort and improve response times.
What Happened
Nine Minds built a connector that pulls incident data from Huntress Platform One via the public API and posts it as tickets in AlgaPSA, a popular incident ticketing system. The project was completed in a matter of days using only Huntress documentation and API endpoints.
Impact
Security teams using Huntress for endpoint, identity, and email protection now have an automated path to log incidents in their existing ticketing workflow. The integration eliminates manual copy‑and‑paste, reduces human error, and ensures that every Huntress alert is tracked in the ticketing system.
What to Do
- Review the Huntress API documentation for available endpoints (e.g., /incidents, /alerts).
- Set up OAuth or API key authentication to securely access Huntress data.
- Map incident fields (severity, affected host, detection time) to AlgaPSA ticket fields.
- Implement a scheduled job (e.g., cron or serverless function) to poll Huntress and create tickets in AlgaPSA.
- Configure ticket status updates to reflect Huntress incident resolution events.
- Test the flow with a small set of incidents before scaling to production.
“Automation is the new baseline for incident response.” – Nine Minds Engineering Lead
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